Privacy policy

The protection of our guests' data has top priority. Therefore, we treat your data as confidential as possible and in accordance with the legal regulations. As we want to be as transparent as possible, we provide detailed information about our privacy policy on this page. We apply the privacy policy to users of our youthhostels.lu website.

Please note that the English version is only a translation without guarantee and we refer you to the legally binding, French page.

The data protection officer is responsible for the manner in which personal data is used, transferred or stored.

In our case, the author of the internet site is also responsible for data protection:

Les Auberges de Jeunesse luxembourgeoises a.s.b.l.
2, rue du Fort Olisy
L-2261 Luxembourg

Commercial register: F659
VAT register number: LU11820109

The appropriate data protection officer can be reached by phone under (+352) 26 27 66 200 or by e-mail: .

Technical data

While you are browsing our website, the following technical data can be ascertained and used:

  • Type of browser and screen resolution
  • Operating system and device type (computer, smartphone, tablet)
  • Session statistics
  • Navigation patterns and clicks
  • IP address

This data is stored anonymously and cannot be used for identification purposes.


Newsletters

If you subscribe to one of our newsletters, we will store your e-mail address as well as your IP address.

 

We collect personal data that you communicate to us voluntarily during the process of subscribing to newsletters, submitting a contact form or contacting us by e-mail.

We furthermore collect data resulting from your use of our website and its services as well as your browsing behaviour and data collected through filled out forms.

A cookie is a small text file stored on your device (computer, smartphone or tablet) at the time of your visit to the website. This allows the website to identify your device for the duration of the validity of the cookie.

We use several types of cookies:


Necessary cookies

This type of cookie is essential for the navigation of the website. If these cookies are blocked by the device, the proper functionality of the website cannot be guaranteed. These cookies are exclusively sent by our website.


Personalised cookies

These cookies aim at improving your browsing experience by enabling personalised functions (such as the display language). If these cookies are blocked, the user can no longer benefit from preferred settings. These cookies are sent by our website as well as third parties.

Further information about said third parties and the cookies used by them can be found further below on this page.


Analytical cookies

These cookies allow us to create statistics regarding the use of our website and provide much of the required information to further improve the browsing experience for our users. These cookies are sent in the best interest of the user and do not require previous approval.


Objection to cookies

Some of our partners have created ‘opt-out’ solutions, enabling the user to block the tracking of certain services:

The majority of internet browsers can be configured in order to limit the amount of cookies received and allow the user to select which type of cookies are permitted. To find out more about these settings, please check the help section of your browser.

We collect personal data for the following reasons:

  • To adapt and improve our offers
  • To fulfil our legal obligations
  • To serve our legitimate interest
  • To defend our interests in case of a potential lawsuit
  • To reach our financial aims with your approval

We do not store personal data any longer than necessary in order to fulfil the objectives for which your personal data is required.

The duration during which personal data is stored depends on the type of data and the reason we acquired it, i.e. the purpose of the data and our corresponding aims:

  • Legal and contractual obligations to store personal data
  • Storing of data for the time frame during which a person is at liberty to file a lawsuit against our association
  • For practical reasons
  • To fulfil the commercial aims of our association

The maximum duration during which personal data can be stored is 10 years.

We take multiple technical and organisational measures in order to ensure your personal data remains protected from unauthorised access.

For organisational reasons, we can share your personal data within our association and with third party subcontractors whom we are contractually bound to.

Certain personal data is shared with third party subcontractors who are contractually bound to our association. These third party subcontractors have agreed to treat your personal data respectfully and in accordance with the new EU law that took effect on May 25th, 2018.


Name and address of service provider

AddThis
Oracle Corporation
500 Oracle Parkway
Redwood Shores, CA
94065, USA

Countries in which the data is stored
Member states of the European Union & USA Social bookmarking

Type of service
Social bookmarking

Affected data
COOKIE: Technical data of browser, IP address


Name and address of service provider

Amazon Web Services Inc
410 Terry Avenue North
Seattle, WA 98109-5210
USA

Countries in which the data is stored
Germany, France, Ireland

Type of service
Hosting of the website

Affected data
All data submitted when filling out a form on the website.


Name and address of service provider

Campaign Monitor Pty Ltd
Level 38
201 Elizabeth Street
Sydney NSW 2000
Australia

Countries in which the data is stored
Australia

Type of service
Newsletter

Affected data
COOKIE: e-mail addresses, tracking of sent e-mails and clicked links.


Name and address of service provider

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2
Ireland

Countries in which the data is stored
Member states of the European Union & USA

Type of service
Social media

Affected data
COOKIE: Pages visited, technical data of browser and device used to view the website.


Name and address of service provider

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

Countries in which the data is stored
Member states of the European Union & USA

Type of service
Analytic statistics (Google Analytics), social media (Google+), Google fonts

Affected data
COOKIE: Pages visited, clicks, technical data of browser and device used to view the website.


Name and address of service provider

Hotjar Ltd
Level 2
St. Julians Business Centre
3 Elia Zammit Street
St. Julians STJ 1000
Malta

Countries in which the data is stored
Member states of the European Union

Type of service
Behavioural analysis of website visitors

Affected data
COOKIE: Pages visited, clicks, scroll bar, technical data of browser and device used to view the website.


Name and address of service provider

Twitter International Company
One Cumberland Place Fenian Street
Dublin 2, D02 AX07
Ireland

Countries in which the data is stored
All countries

Type of service
Social media

Affected data
COOKIE: Pages visited, scroll bar, technical data of browser and device used to view the website.

In accordance with the law (EU) 2016/679 regarding the protection of a person, their personal data and its distribution, you have a right to access, modify or delete stored data concerning your privacy. You also have the right to rescind your approval of personal data being stored at any moment in time for legitimate reasons.

Certain above-mentioned rights can only be applied within a limited scope as some of the personal data collected is necessary for services provided by our association. Furthermore, we are legally obliged to store various types of personal data.

Should you wish to exercise these rights, please contact the entity responsible for data protection, stated at the top of this page.

You have the possibility to file an official complaint with the
Commission nationale pour la protection des données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette