Safety and hygiene measures in Luxembourg’s youth hostels

The youth hostel team is aware that nothing is as it was prior the pandemic. As the well-being and safety of our guests and staff alike continues to be of paramount importance, special protection and hygiene plans have been implemented in all nine youth hostels in order to prevent the further spread of the virus as much as possible. These measures may change depending on the decisions made by the government.

DO NOT travel if you feel unwell. Guests who arrive at the hostel and feel unwell or have a high temperature will not be accommodated. Any symptoms of illness must be reported to the hostel management immediately. The same applies to all guests who have tested positive for COVID-19 or are waiting test results.


The essential safety measures

Hands

  • Wash hands regularly and correctly with soap and water or disinfectant when necessary. Wash or disinfect hands after using any shared object or device.
  • Do not shake hands or kiss when greeting each other.

Face

  • Avoid touching your face (eyes, nose and mouth). Keep in mind that hands come into contact with numerous surfaces on which the virus can survive for longer periods.
  • Cough and sneeze into the crook of your arm to cover your mouth and nose.
  • If possible, keep a safe distance (currently estimated to be 2 metres) from other people. Otherwise it is mandatory to wear a protective mask.

General measures in the youth hostels

  • Protection and hygiene regulations are clearly communicated to guests through signs.
  • The reception desk and check-in/out area is separated by a protective wall.
  • Separate traffic flows (only one direction of travel) are installed where necessary.
  • Only persons who are allowed to have contact with each other in accordance with the current Corona control regulations set by the government of the Grand Duchy of Luxembourg may occupy a room together.
  • Individual guests are accommodated in rooms with a maximum of two persons from different households. This means that until further notice we only offer two-bed occupancy without the necessary surcharge. The booking of a single room will be charged with the normal surcharge.
  • For group bookings, the room may be shared with max. four persons from different households. This means that we only offer a four-bed occupancy until further notice.
  • There is a general, nationwide curfew between 23:00 and 6:00 o’clock.
  • Dispensers for hand disinfectant for guests have been set up in the entrance area.
  • During the check-in procedure, contact between staff and guests as well as the use of any utensils is reduced to a necessary minimum.
  • Distance markings and protective walls guarantee the regulated distances and flow of traffic.
  • In all public areas (reception desk, conference rooms, breakfast room, restaurant, bistro, outdoor and recreational areas, sanitary facilities), the rules regarding social distancing and hygiene must be respected by staff and guests alike. The wearing of protective masks in public areas is in line with Corona control regulations set by the government of the Grand Duchy of Luxembourg.
  • Shared showers and toilets in public areas are cleaned in regular intervals. Liquid soap and disposable towels are available for guests. If necessary, time periods are planned for the use of the sanitary facilities.
  • All employees that have direct contact with guests (at a distance of less than 2 metres) must wear a protective mask.
  • The use of objects used by multiple guests (e.g. pens, menus) is reduced to a minimum or designed in such a way that cleaning / replacement is carried out after each use.
  • The use of the leisure facilities in the youth hostel as well as the use of the outdoor facilities is subject to the current Corona control regulations set by the government of the Grand Duchy of Luxembourg. This also applies to the restaurant, the bistro and the breakfast room.
  • Please pay contactless by debit or credit card when possible.

Measures in the ‘Melting Pot’ restaurants

  • In some hostel restaurants you will be guided to your table. Please wait for a member of staff in the designated area.
  • All guests are obliged to wear a protective mask when entering the restaurant. The protective mask should not be taken off until the guest is seated at the assigned table.
  • In the restaurant, breakfast room and on the terrace, chairs from different tables are at least 1,5 metres apart. This distance is to be maintained and respected.
  • Only persons who are allowed to have contact with each other in accordance with the current Corona control regulations set by the government of the Grand Duchy of Luxembourg may occupy one table.
  • A maximum of 4 people may sit together at one table.
  • Breakfast, lunch and dinner are served and brought exclusively by members of staff. This applies equally to both indoor and outdoor areas.
  • Self-service buffets and sales over the counter are currently not offered.
  • Drinks are served in single bottles.
  • The cleaning of used dishes (cutlery, glasses, plates, etc.) is done by dishwasher at a temperature of at least 60 degrees.
  • The use of objects used by multiple guests (e.g. menus) is reduced to a minimum or designed in such a way that cleaning / replacement is carried out after each use.
  • Please pay contactless by debit or credit card when possible.
  • The cash desk is separated by a protective wall.
  • Seats and tables are disinfected and cleaned as soon as the guest leaves.

We are incredibly grateful for your continued support, and we can't wait to welcome you back again.

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